Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We offer North American wide free shipping for order overs $250 unless the order exceeds the weight of 40 lbs. However, some items are excluded from free shipping. The following items are always subject to shipping charges:

• Tattoo Bed

Please note that the shipping cost for these items will be calculated at checkout.

In-store pickup

Thank you for choosing Maple Tattoo Supply for your shopping needs. We appreciate your business and strive to provide excellent service to all of our customers. Please review the following policy regarding local pickup orders to ensure a smooth and efficient process.

Packing and Preparation Time: After placing a local pickup order, our team requires one (1) business day (excluding weekends) to pack and prepare your items for pickup. This applies to all orders, whether they are being picked up by the customer or a third-party service such as Uber.

Pickup Window: Once your order is ready, you will be notified via your preferred method of contact. From the notification date, you have a four (4) week window to collect your order. Please ensure you pick up your order within this time frame to avoid any inconvenience.

Unclaimed Orders: Should an order remain unclaimed past the four-week window, the order will automatically be canceled. A full refund will be provided, less a 20% restocking fee. It is the responsibility of the customer to ensure timely pickup of their order to avoid this fee.

Special Packing Requests: We understand that sometimes, there's urgency attached to orders. However, due to high demand and the busy nature of our warehouse, we cannot accommodate any requests for faster packing times. Rest assured, our team is working diligently to prepare your order as quickly as possible, but we cannot guarantee a preparation time shorter than the aforementioned one business day.

Communication: If you have questions or concerns about your order, please reach out to our customer service team. They're here to help and ensure you have the best experience possible with Maple Tattoo Supply

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at info@mapletattoosupply.com with your name and order number, and we will look into it for you.